Warranty: Our Awnings are made to the highest manufacturing standards of quality and durability. Therefore, we offer a 24 Month Manufacturing Warranty valid from the date of dispatch from our Warehouse. Our Warranty does not cover any damage or failure resulting from misuse, abuse, accidental damage, improper installation, acts of nature (such as wind, rain, hail, etc.), or any other cause that is not a result of a defect in materials or manufacturing workmanship. In the event that do have an issue with your product, please email us at support@tarucausa.com or reach out to us via the contact page. We will always do our best to accommodate your situation.
Freight related issues: If you elect to have your awning left in a safe place for home delivery, there is no opportunity for you to check over that the item has arrived in good condition. We highly recommend that you select our ROUTE option at checkout for peace of mind. Please ensure you thoroughly check over the box prior to signing for it, if there is any obvious damage to the box please refuse the parcel and let us know immediately via support@tarucausa.com For items that do not require a signature, please inspect the product and if any damage is found, please contact us within the first 24 hours of receipt. Please state the type of damage, waybill number and attach photos and send it to support@tarucausa.com Please ensure you check over your awning once it has arrived to ensure you are not missing any items, feel free to contact us at support@tarucausa.com for any questions or concerns.
