Shipping policy

SHIPPING POLICY

Last Updated: June 2026

At Taruca Adventure Gear, we strive to provide fast, reliable shipping and clear communication throughout the delivery process. Please review the following information regarding order processing, shipping methods, transit times, freight deliveries, and shipping protection.

ORDER PROCESSING

Most in-stock orders are processed within one to three (1–3) business days after payment has been received and verified.

Orders are generally processed Monday through Friday, excluding weekends and holidays.

During periods of high demand, product launches, promotions, trade shows, severe weather events, or unforeseen circumstances, processing times may be extended.

Customers will receive tracking information once their order has been shipped.

SHIPPING DESTINATIONS

We currently ship throughout the United States.

Additional shipping charges may apply for:

  • Alaska

  • Hawaii

  • Puerto Rico

  • U.S. Territories

  • Remote delivery locations

  • International destinations

International customers are responsible for any applicable duties, taxes, customs fees, brokerage fees, or import charges imposed by their country.

FREE SHIPPING

Free shipping is available on many products shipped within the contiguous United States (Lower 48 States).

Certain products may be excluded from free shipping due to:

  • Product size

  • Product weight

  • Freight requirements

  • Delivery location

  • Promotional limitations

Any applicable shipping charges will be displayed during checkout before payment is completed.

SHIPPING METHODS

Depending on the product purchased, orders may be shipped using:

  • UPS

  • FedEx

  • USPS

  • LTL Freight Carriers

  • Other approved shipping providers

Taruca Adventure Gear reserves the right to select the most appropriate carrier for each shipment.

ROOFTOP TENT DELIVERIES

Rooftop tents are typically shipped via Less-Than-Truckload (LTL) freight carriers due to their size and weight.

Customers are responsible for ensuring that:

  • The delivery address is accessible by freight truck.

  • Someone is available to inspect and receive the shipment.

  • The shipment is inspected before signing the delivery receipt.

If visible freight damage exists:

  • Note all damage on the carrier's paperwork.

  • Photograph the damage.

  • Refuse delivery if severe damage is present.

  • Contact Taruca Adventure Gear immediately.

Failure to document visible freight damage at delivery may affect claim eligibility.

AWNING DELIVERIES

Awnings may be shipped using parcel carriers or freight carriers depending on size and destination.

Upon delivery:

  • Inspect the packaging carefully.

  • Photograph any visible damage.

  • Notify Taruca Adventure Gear within twenty-four (24) hours if damage is discovered.

Claims for transit damage may be limited if damage is not reported promptly.

PRE-ORDER PRODUCTS

Certain products may be offered on a pre-order basis.

Estimated shipping dates displayed on product pages are estimates only and are not guaranteed.

Pre-order timelines may be affected by:

  • Manufacturing schedules

  • Supply chain disruptions

  • Port congestion

  • Customs inspections

  • Freight delays

  • Weather events

  • Other circumstances beyond our control

Taruca Adventure Gear will make reasonable efforts to communicate significant delays when they occur.

SHIPPING PROTECTION (ROUTE)

At checkout, customers may have the option to purchase Route Shipping Protection.

Route Shipping Protection helps protect eligible shipments against:

  • Loss during transit

  • Theft after delivery

  • Damage during transit

If Route Shipping Protection has been purchased, Taruca Adventure Gear will assist in handling the claim process on the customer's behalf.

Customers must notify Taruca Adventure Gear promptly and provide all requested documentation, including:

  • Photos of the shipping label showing the tracking number and delivery address

  • Photos of all sides of the packaging

  • Photos of any damage to the packaging

  • Photos of the packing materials inside the carton

  • Photos of any damage to the product

  • Order number and description of the issue

All packaging materials and damaged products must be retained until the claim has been fully reviewed and resolved.

Claims remain subject to Route's terms, conditions, coverage limitations, and approval process.

While Taruca Adventure Gear will assist with claim administration, final claim determinations remain subject to Route's review and approval.

DAMAGE DURING TRANSIT

If your shipment arrives damaged:

  1. Inspect the shipment immediately upon delivery.

  2. Take photographs before unpacking whenever possible.

  3. Notify Taruca Adventure Gear within twenty-four (24) hours.

  4. Retain all packaging materials and damaged products.

  5. Provide all requested documentation for claim processing.

Required documentation may include:

  • Shipping label

  • Tracking number

  • Photos of all sides of the box

  • Photos of packaging damage

  • Photos of internal packing materials

  • Photos of product damage

  • Order information

Failure to provide required documentation or retain packaging materials may result in denial of the claim by the carrier or shipping protection provider.

SHIPPING DELAYS

Delivery dates provided by Taruca Adventure Gear are estimates only.

We are not responsible for delays caused by:

  • Shipping carriers

  • Freight companies

  • Weather events

  • Customs inspections

  • Port congestion

  • Labor disruptions

  • Government actions

  • Force majeure events

  • Incorrect customer information

While we will make reasonable efforts to assist customers experiencing delays, shipping timelines cannot be guaranteed.

RISK OF LOSS

Risk of loss and title for products transfer to the customer upon delivery by the shipping carrier.

Customers are responsible for ensuring that the delivery location is secure and capable of receiving shipments safely.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate shipping information at checkout.

Additional charges may apply for:

  • Address corrections

  • Reconsignment requests

  • Returned shipments

  • Storage fees imposed by freight carriers

  • Delivery appointment failures

Taruca Adventure Gear is not responsible for delays or additional costs resulting from incorrect shipping information provided by the customer.

CONTACT US

If you have questions regarding shipping, freight deliveries, transit damage, or tracking information, please contact us:

Taruca Adventure Gear LLC

Email: info@tarucausa.com

Phone: (252) 452-5846

Website: www.tarucausa.com